• Supporting Our Customers
  • Day Trip To The Seaside
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Feedback about our service is so valuable. It helps us makes changes where needed, develop ideas and suggestions, reward staff and continue to provide the best service possible.

Feedback can be given in a variety of ways, through quality assurance, a face to face meeting, during a review, by a complaint or compliment form or by completing a homecare.co.uk recommendation card.

If you would like to give feedback, and are unsure how, please ask one of our friendly team to assis you. You can call 01536 510545, write to us using the address below, email enquires@activesupportservice.org.uk, or speak on a 1-1 basis with your support worker ( if you are receiving services from us).

Quality Assurance is very important to us, our Quality Assurance Assessor Jane Warren –

It is my job to make sure you the customer are happy with our service. Your complaints can only be sorted if we know about them. If we are doing something well, let us know. I shall contact customers on a regular basis either by phone or face to face. Please remember it is your service and we strive to provide you with the excellent service you deserve.


"All the staff at the Active Support from the managers to the support staff want to provide the best possible care for the diverse needs of all their clients. Everyone I have met has been polite and courteous. The management will match the skills of the staff to meet the needs of the client. This is a seven day a week service for the children and adults who need support."

Susan T

"I like getting support as they help me with budgeting and my shopping. I enjoy the social side of active days."

Layla O

"Very good service, communication good, phone when any changes to rota. Have been with the company for years and know the staff and owners well."

William W

"They always ring to let you know if they are changes with the rota."

Tony C

"We go on days out and holidays. I have lots of fun with my friends at active. We do a lot of different things like learning to cook, make newsletters and crafts as well as learning life skills. "

Sophie S

"Active Support help me to get out and about in the community. They know my limits and work hard to help me."

John H

"I like it that Active Support help me to meet new people. I go out with my friends. I like all the different activities we do."

Elizabeth I


"I have been card making for a long time. Using Active Support Service, I am can sell my cards in the small shop here, and also at craft fairs. I am looking forward to the Christmas period, as I hope to sell many of my cards."



"I am working on printing T-shirts and bags, I really want a job. Learning skills might help me get a job."



"I am really enjoying volunteering for the Bag It Beat it Campaign for the British Heart Foundation. I am learning about responsibilities, and my self-confidence is growing day by day. I hope in the future, I can use the link with the Heart Foundation to work in their shop."